Our Mission

In response to unsafe working conditions and inadequate policies in regard to personal protective equipment (PPE), we are demanding that all Caribou Coffee locations temporarily close indoor seating areas and intensify the company-wide mask policy to “no mask, no service” that employees can enforce. If any stores must close during this time, Caribou must still pay its employees. As well, Caribou must institute a corporate-wide, robust paid sick leave policy that protects workers and the American public. Caribou workers are essential, frontline workers. Essential workers deserve essential pay. Caribou workers demand higher wages of $3 an hour until the end of the COVID-19 pandemic.

Our Demands

Our demands are simple and three-fold:

Intensify our mask policy to strict, enforceable "no mask, no service" and disband all indoor seating.

Institute a company-wide sick and safe time policy for all employees regardless of location or status.

Hazard pay of $3 an hour for all store employees as long as COVID-19 continues to present a hazard.

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Read Workers' Stories

Read Lux Wildenaeur's Story

"I've worked at my store for over two years. I was really hoping to feel a sense of security from the people I work for, as they posture themselves as a corporation that cares. Instead, I've felt dismissed and hung out to dry, as they pay lip service to compassion while callously disregarding my safety. I've put a lot into this company as a front line worker because I care about my store. I want to see Caribou demonstrate that they care about me."

- Lux Wildenaeur

Read Sarah Anderson's Story

"I worked the first week that Gov. Walz closed dine-in restaurants and during that announcement the co-founder of Caribou Coffee, John Puckett, spoke about how Punch Pizza was handling the pandemic. The location that I work at does not have a drive through but we closed our lobby so that customer's could only walk in, order and leave. We were told to wash our hands and keep the store as clean as possible. In the following day's I figured that Caribou would follow in Punch Pizza's suit by shutting down stores and giving worker's relief, but they did not. On March 20, I heard that one of my co-worker's had COVID-19 like symptoms so I took a voluntary two week leave. I contacted HR multiple times and was able to get two week pay, but I heard later that this was not the case for everyone. After reviewing the current COVID policies and taking into consideration the multiple high risk family member's I live with returning to Caribou was not an option. I have the privilege of not having to put my life & family at risk for $11 an hour."

Read Magdalen Sheppard's Story

"I've been working at Caribou for a year. I managed a store for four months despite being a shift supervisor. When I finally reached out to HR about whether or not it was legal to have someone run a store as a shift supervisor, my DM contacted me and told me that I was being moved to another store. I worked at that store for a month before I went to visit my family for spring break. I ended up staying with my family because my mom was sick. When I went to find out about sick time, I was told that since I did not work in a store that had a sick time policy I had zero sick time accrued. They told me I had 6.93 hours of PTO that I could use and to file for unemployment because there was nothing else they could do.”

Caribou Corporate's Claims
vs. On The Ground Reports
as of May 9th

Based on a workplace safety survey...

40% of surveyed workers have either reported COVID-19 symptoms themselves to management or had a co-worker who reported symptoms.

Based on a workplace safety survey...

38% of respondents believe that if they are personally unable to find a shift cover when sick, they do not have the option to stay home.

Based on a workplace safety survey...

39% of workers report that gloves an/or masks provided did not fit properly.

Drive-Through for Justice Car Rally in Roseville, MN.

On April 27th, Caribou workers and community allies staged a “Drive-Through for Justice Car Rally” at a drive-through store in Roseville, MN. Over three dozen cars and 50 people came out to protest Caribou’s unsafe working conditions and inequitable pay.

In May, Caribou workers convened at the Caribou Coffee headquarters in Brooklyn Center, MN to demand higher hazard pay and proper PPE. Following the rally, Caribou announced its hazard pay policy and later announced new uniform standards for employees that included PPE. These announcements, however, still didn’t acknowledge the size or power of Caribou Workers United, nor did they fully meet the demands of the organization.

On July 28th, members from Caribou Workers United attended the Food Service Rally for Justice, hosted by ROC Minnesota, at Chute Square in Minneapolis. With over 100 in attendance, CWU joined other service industry workers to demand equity in our jobs in regard to pay, racial justice, and sexual harassment and discrimination.